Display based on the Specified Commercial Transactions Law
- Distributor /
Suntory Holdings Limited
- Sales manager /
Masako Orii, General Manager of Suntory Hall
〒107-8403 Akasaka, Minato-ku, Tokyo1Chome13Turn1issue
- phone number/
- Payment method and payment time /
Credit card payment (VISA, Master Card, JCBas well asAmerican ExpressYou can use. The payment method is lump sum payment only. Debit cards cannot be used. ) Prices, etc. (refers to the product price and the charges required in addition to the product price. The same shall apply hereinafter) will be settled immediately when the order is confirmed. The date of withdrawal from your deposit account will vary depending on the standards of each card company.
- Delivery time /
From application10Shipped within business days
* Customers cannot specify the delivery date.
- Cancellation after application /
The customer cannot cancel the order of the product after the sales contract is concluded, even before the scheduled delivery date.
- Returns / Exchanges /
① About returns and exchanges for customer convenience
Unless the product is defective, defective or damaged, it cannot be returned or exchanged.
If you do not receive the item due to the customer's circumstances, in addition to the item fee related to the delivery, the return fee (delivery unit)1Per unit1,000Yen (tax included)1,100Yen)) will be charged. In addition, we shall be able to suspend delivery without notice or notification.
② About returns and exchanges when the product is defective, defective, damaged, etc.
If the product is defective, defective, damaged, etc., from the day after the product is received14Please return the defective product by cash on delivery within a day. After checking the condition of the defective product, we will exchange it for a non-defective product or refund it. In this case, we will bear the shipping cost.
- Shipping and handling /
Shipping fee is per order5,000Free shipping on orders over JPY (tax included).
Order amount5,000Less than yen (tax included) is uniform nationwide770A shipping fee of JPY (tax included) will be charged.
- The latest Suntory Hall online shop terms and conditions will be posted at https://sh-fsdemo.myshopify.com/admin/themes/121230753992/editor?previewPath=%2Fpolicies%2Fterms-of-service.