User Guide

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Thank you for visiting the Suntory Hall Online Shop.

In this online shop, we offer various music-related products, centering on Suntory Hall's original goods.

Please enjoy your shopping.

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[Order flow]

STEP1 shopping cart

Select the desired color on the product page.

If you wish to wrap (free of charge), please select from "With or without wrapping" and add it to the cart.

* Some products cannot be wrapped. Please check on the product page.

 [Image 1 Product details screen]

Check the items in your cart and press the button if you like to proceed to the next step.

* Delivery date cannot be specified.

 [Image 2 cart]

STEP2 Designation of delivery address

Please select a delivery address. Click "Proceed to select shipping method", and if there are no problems with the shipping information, click "Proceed to payment".

* Please note that the delivery address of the product is only within Japan.

 [image3 Delivery destination setting screen]

 STEP3 Selection of payment method and billing address

The payment method is credit card only.

If you want to specify a different billing address, select "Use a different billing address" and enter it.

When you have finished entering the information, click the "Confirm Order" button, confirm the input details, and then press "Complete Order".

 [image4Payment method setting screen]

 

STEP4 Your order completed

This completes all ordering procedures.

You will receive an email confirming your order after it is completed, so please check it.

If you do not receive the order completion email within 2 business days, please contact us from the inquiry page with your order number clearly stated.

At a later date, you will receive an email notifying you of the delivery. If you have specified the delivery time or wrapping, please check the contents by this email.

 

[Payment]

You can only pay by credit card.

Accepted credit cardsVISAMASTERJCBAMERICAN EXPRESSIt will be.

 

[About product delivery]

Shipping fee is per order5,000Free shipping on orders over JPY (tax included).

Order amount5,000Flat rate for less than yen (tax included)770A shipping fee of JPY (tax included) will be charged.

As a general rule, after confirming your order10We will ship within business days.

* You cannot specify the delivery method and delivery date.

 

[Return / Exchange]

We cannot accept returns or exchanges due to customer's convenience.

We accept only "unused" items that are damaged or soiled during delivery, defective items, or items that are different from your order.

After the item arrives14 Please contact us within a day and return the defective product by freight collect. After checking the condition of the defective product, we will exchange it for a non-defective product or refund it. In this case, we will bear the shipping cost. We apologize for the inconvenience.Inquiry pagePlease contact us.

 

 [Cancellation of order]

We do not accept cancellations after your order has been confirmed.

 

[About inquiries]

We accept inquiries by email. Please contact us from the inquiry page.

Inquiry page

* It may take some time for us to reply, or we may not be able to reply to you.